revised policies
Billing and Revenue Practices
Readings are uploaded and bills are calculated, printed, and mailed on or around the 5th of every month. Payments are due on the 25th of every month. Payments received after the 25th are assessed as a 10% late penalty. As payments are received, they are deposited into the bank, posted to customers' accounts, then given to the fiscal officer to be entered.
Shut Off Practices
When a customer's balance becomes 30 days past due, they are sent a post card in the mail stating that their account is delinquent and the amount due. They are given 14 days from the date of mailing of the post card to pay the amount due by 3pm to avoid water service interruption. If not paid by the delinquent due date, the water is turned off and a $75.00 reconnect fee is assessed to the account. Any customers that call in requesting an extension in time to pay, must pay the full amount due (including the current bill) to avoid shut off. Such an extension can only be 7 days long. The customer must pay the total amount due plus the reconnection fee to restore water service. If a customer's water is shut off due to nonpayment the Village has 24 to 48 business hours to turn the water back on.
ACH Pull (Auto Pull) Practices
Customers are put on auto pay at their own request, then Muni-link processes customers bank information for it to be pulled on the 25th of each month and determines how much is due. The Fiscal office then creates a batch for the amounts Muni-link determines due to be pulled and posted. The auto pull will be cancelled and removed if the customer has 3 failed attempts of the ACH pull.
New Ownership
When new ownership at an address occurs, the new owner will be responsible to get a water, sewer, and storm sewer account set up with the Village within 14 days from the date of ownership.
Transfer Of Another Security Deposit
When one customer calls in or comes into the town hall requesting a transfer of a security deposit from one account to another. The owner of the security deposit must give verbal or written approval for the security deposit to be transferred to another individual. On the other hand, if the owner of the security deposit is deceased, the executor can give the content.
Basic Water & Sewer Information:
Billing:
Payments:
Water/Sewer bills are mailed around the 5th of every month. Payments are due by the 25th of every month. Payments made after the 25th will have a late penalty assessed (10% of current charges). Both amounts will be listed on your bill. Please pay the appropriate amount based on the date of your payment.
Payments:
Payments:
At this time, we DO NOT offer extended payment plans on accounts. Payments can be made with cash, check, credit card (fees apply), or money order. You may also make your water/sewer payment at Farmers State Bank next to Village Hall.
Additional Fees:
Additional Fees:
RECONNECT FEE: Accounts with a past-due balance over 30 days is subject to disconnection. Service that is disconnected due to non-payment will require the past due amount to be paid in full AND a $75.00 reconnect fee before water will be turned on.
RETURNED CHECK FEE: Should your check be returned to us due to insufficient funds, you will be charged a fee of $30.00.
